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Returns

Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to DIVAs Lounge Boutique within 14 days of the purchase date subject to the Return Policy below:

  • FREE RETURNS On Certain Item
 Conditions 
Items must be returned unworn, unwashed, undamaged with all original tags attached.
 
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets). 
Note: Please do not send your return to the address on your package. This is not the return address and will affect the processing of your return. 
Note: Please be sure to double check your returns before shipping them out.
Refunds 
Returns will be processed within 7 days upon receipt of your package. The refund will be issued as a store credit.
Only If the item is Out of Stock, will you be issued a refund to the form of payment used.
CREDIT/Gift certificate
Your credit is going to be in form of gift certificate, a special code will be emailed to you which you can use for future purchases at divasloungeboutique.com.
You will be given credit for the items you return only, shipping and handling charges are not refundable.
Credit/Gift Certificate will be issued within 1 to 2 business days after we receive and process your returns.
Note: The original shipping fee  are non-refundable. 

Returning by mail:
1. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.
2. Peel off the adhesive return label that will be sent once return is received and attach it to the return package.
3. Affix the appropriate postage on the return package and mail it through your preferred postal carrier. Please note that if your item qualifies for a FREE RETURN you will be emailed the return label otherwise the RETURN LABEL IS NOT PREPAID, therefore, you will be responsible for the return shipping cost